Front Desk Admin

That old saying of, “You only get one chance to make a first impression,” is oh, so true!

Your receptionist is always the very first impression of your practice, so doesn’t it make sense that they have as much training in their area of expertise as say, your hygienist, assistant, or even yourself?

Areas that we focus on in the front desk administration are:

• Appearance
• Voice quality and tonality
• Verbal skills
• What to say when answering the phone
• What questions to ask callers
• Appropriate and necessary forms / paperwork
• HIPPA
• Scheduling
• Collection protocols
• Financial protocols
• Filing dental benefits
• Posting payments
• Making adjustments

 

We will:

• Track how many calls you are receiving on any of the marketing endeavors you choose for tracking.
• Be able to identify the patients, where they work, phone numbers, address.
• Tell you how many rings before the phone is answered and if it goes to voice mail.
• Be able to monitor the actual call to see how your staff handles the call and if the patients’ questions are answered correctly.
• Tell you who actually scheduled an appointment.
• Track exactly how much dentistry is generated from every patient that calls and schedules.
• Have samples of actual calls for the team to train with.