The Practice of Distinction
Team
How the Best Practices Build Outstanding Teams
How the Best Practices Build Outstanding Teams offers real world solutions to specific team challenges that dentists struggle with daily such as: how to turn around office negativity… get team members to accept responsibility for the bottom line… and get the front and back offices to work together.
Course Highlights include:
• 10 essential traits of high-performing dental teams
• Why staff meetings are often gripe sessions and how to change them
• Key differences between a compliant employee and a committed employee
• How to reduce the stress in your office and bring the fun back into dentistry
• How to reward employees when raises are out of the question
• Why team members don’t perform to expectations and what specific actions you must take to influence performance.
SEVEN SECRETS OF ATTRACTING OUTSTANDING TEAM PLAYERS
Know what you are specifically looking for.
Often dentists hire someone just because she is credentialed or experienced.
Teams work best when people enjoy each other's company.
Be the type of person that attracts outstanding team players.
Instead of starting with what type of person are the candidates, start with
what kind of person do I need to be to attract the person I’m looking for.
Question: What is my Code of Conduct? Do I live it consistently?
Offer more than the competition.
Money alone will not attract outstanding team players. They need an environment
where they can thrive financially and emotionally. Team meetings
should be exciting moments of creating.
Constantly improve, develop and change.
Dentists often make an improvement and stop. They hire someone and then
quit looking for what else, or who else, may develop the team? Don’t stop.
Praise often and hold accountable.
A big part of what makes the synergy of a teamwork is that individual team
members are publicly acknowledged for what they've done to help the team
and/or forward the outcome/goal. Everyone is accountable for the results,
daily.
Create a compelling vision.
Leaders create clear compelling visions. Above all, it calls to people something
beyond what is normal and daily. If the goal isn't bigger than the personalities
of the team members, the team's effectiveness will be mediocre, due to ego.
What if THEY had financial independence? What else would be compelling?
Create Massive Certainty.
Certainty – What would the practice be like if you were totally connected to
who you are, what you do, and to whom you contribute? Confidence creates
an environment of consistency, clarity, and certainty for you and your patients.
Commitment is making a decision. What areas of the practice do you
need to raise the level of commitment to keep and grow an outstanding team?
